PagerDuty Sessions

PagerDuty projects focus on managing incident response, on-call schedules, and service health monitoring.

Asking the right questions at the right time helps improve team collaboration, optimize response times, and reduce service disruptions.

Key areas of focus

The following are useful questions for monitoring your PagerDuty setup and incident workflows:

Incident management

• How many active incidents are there across my services right now?
• What are the incidents with the highest priority currently?
• Which incidents have breached their SLA or response time targets?
• Can I see the response time trend of incidents for the last month?
• Which incidents required manual escalation, and why?

On-call management

• Who is currently on call for my critical services?
• Can I get a list of recent on-call schedules and rotations?
• Were there any missed or delayed responses during recent on-call periods?
• How balanced are my on-call rotations in terms of workload?
• Can I get feedback on response quality from recent on-call engineers?

Escalations and alerts

• How many alerts have escalated due to no response in the last week?
• Which services have had the most escalations?
• Can I see the average time to escalate an incident across my services?
• What are the most common types of alerts my team is receiving?
• How can I optimize my alerting rules to reduce noise or non-actionable alerts?

Response playbooks and automation

• Which automated response playbooks have been triggered recently?
• How successful are the current automation workflows in reducing incident resolution time?
• Can I update an existing response playbook to handle recurring incidents?
• How many incidents were resolved without human intervention due to automation?
• Can I get feedback from teams on the effectiveness of the response playbooks?

Post-Incident Reviews (PIRs)

• How many PIRs have been completed for recent high-priority incidents?
• Are there any outstanding PIRs that still need to be scheduled or completed?
• What are the most common action items resulting from PIRs?
• Can I get a list of PIRs that led to changes in incident management policies?
• What is the trend of PIR findings over the past 6 months?

Service health and analytics

• What is the overall health of my critical services over the last 24 hours?
• Can I get a breakdown of incidents per service for this quarter?
• How is my team performing in terms of response time across all services?
• Which services have the most frequent alerts or incidents, and why?
• Can I get a report of mean time to acknowledgment and resolution for key services?